Shipping policy
Processing Time All orders are processed within 1–2 business days of payment confirmation. You will receive a confirmation email once your order has been dispatched. Please note that during periods of high demand or stock replenishment, dispatch may take an additional 3–15 business days. We will notify you by email if there is any delay with your order.
Shipping to New Zealand
Standard Shipping (YunExpress) — $20.00 NZD | 10–17 business days
Express Shipping (DHL/FedEx) — $40.00 NZD | 5–12 business days
Free Standard Shipping on orders over $150.00 NZD
Shipping to Australia
Standard Shipping (YunExpress) — $25.00 NZD | 10–17 business days
Express Shipping (DHL/FedEx) — $45.00 NZD | 5–12 business days
Free Standard Shipping on orders over $150.00 NZD
International Shipping
Standard Shipping (YunExpress) — $45.00 NZD | 10–17 business days
Express Shipping (DHL/FedEx) — $60.00 NZD | 5–12 business days
Duties, Taxes & Customs Import duties, taxes, and customs fees are not included in the product price or shipping cost. These charges are the buyer's responsibility and are collected by your local customs authority. Amberaine has no control over these charges and cannot predict what they may be. If in doubt, please check with your country's customs office prior to ordering.
Tracking Your Order Once your order has been dispatched, you will receive a tracking number via email. Please allow 2–3 business days for tracking information to update after dispatch.
Lost or Delayed Parcels If your order has not arrived within the estimated delivery window, please contact us at admin@amberaine.com and we will investigate with the shipping carrier on your behalf.
.