Refund policy

Our Commitment

At Amberaine, we take pride in the quality of our products and carefully inspect every order before it's dispatched. If something isn't right with your order, we're here to make it easy.

Faulty or Incorrect

Items If you receive a defective, damaged, or incorrect item, please contact us at admin@amberaine.com within 14 days of receiving your order. In your email, include your order number and clear photos or videos showing the issue — this allows us to resolve it promptly without requiring a return.

Once confirmed, we'll issue a full refund to your original payment method within 7 business days. Please allow an additional 3–7 business days for the refund to appear on your card statement.

Change of Mind Returns

We accept change of mind returns within 14 days of receiving your order, provided items are:

Unworn and unwashed
In original condition with tags and packaging intact

Return shipping costs are the customer's responsibility. Please contact us before sending anything back, as we'll provide the correct return address — do not return items to the address on the package.

Sale items are final sale and not eligible for change of mind returns.

Order Cancellations

Orders can be cancelled within 1 hour of placing your order, provided they have not yet been dispatched. Once your order has shipped, it can no longer be cancelled.

Non-Refundable Items